Business Continuity Plan
American Veterans Group, PBC (AVG or the Firm) is committed to providing uninterrupted service and support to its clients and employees in the event of a business disruption. The Firm recognizes that certain uncontrollable events may cause varying degrees of disruption to the normal business process and procedures. AVG recognizes the responsibility we have to our customers and employees to continue critical operations during such events, including providing access to customer funds and securities. Our goal is to meet this obligation with minimal interruption given the circumstances and scope of any disruptive event.
AVG would like its clients and potential clients to be aware that we have developed and maintain a written Business Continuity Plan (BCP) which we believe not only provides effective responses to a wide variety of disruptive events but will assist the ability of the Firm to continue critical operations during a business disruption. Our BCP addresses data back-up and recovery; all mission critical systems; financial and operational assessment; alternative communications with customers, employees and regulators; alternate physical location of employees; critical supplier, contractor, bank and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.
Our plan uses our own infrastructure and that of our critical business partners to proceed with our business. In certain circumstances, we may be unable to gain access to customer information at which point our customers should consult our website at americanvetsgroup.com for additional information. This plan is designed to enable the Firm to continue critical operations whether the disruption is firm-wide or citywide, affecting an entire business, district, region, or a single building. In the event of a significant disruption of our business where you cannot contact us as you usually do, we will attempt to operate from one of our remote locations.
Our clearing firm, RBC Capital Markets, backs up our important records in a geographically separate area. While every emergency situation poses unique problems based on external factors, such as time of day and the severity of the disruption, we have been advised by our clearing firm that its objective is to restore its own operations and be able to complete existing transactions and accept new transactions within four (4) hours. Your orders and requests for funds could be delayed during this period. All RBC operational facilities are tested. In the event that the Firm experiences a significant business interruption, you may contact RBC directly to process limited trade-related transactions, cash disbursements, and security transfers. You may contact RBC for more information at (800) 933-9946 or visit their web site at rbccm.com.
Our Business Continuity Plan is reviewed on an annual basis to ensure appropriate updates are made. Should a material change occur, this plan will be updated accordingly. If you have any questions, please contact us at (646) 933-8387 or compliance@americanvetsgroup.com.
